$50,000 - $65,000 yearly
ProNavigator
Remote (Kitchener, Ottawa, Quebec)
ProNavigator is seeking an experienced Bilingual Customer Success Manager responsible for the success and growth of our Quebec based accounts. The successful canadiate will proactively advocate on our customers' behalf, ensuring an overall consistent and successful experience across partners and clients. This is a customer-facing role, dedicated to driving engagement, awareness, and usage of the ProNavigator platform.
Key Responsibilities:
Actively support a portfolio of assigned accounts for positive customers outcomes within our products.
Work collaboratively with the Customer Success team members to support the overall customer journey and help drive team and company initiatives forward.
Drive customer software engagement & development of power users/champions across customer organizations.
Implement Customer Success Plans for assigned accounts.
Maintain communication across customers.
Conduct regular reviews with customers
Effectively solve ad-hoc...