ProNavigator is on a mission to deliver the world’s most powerful platform for storing, sharing and finding information in the insurance industry, empowering employees and distribution partners with the answers they need, right when they need them.

We are venture-backed; our team is made up of insurance industry veterans, technology experts, and data scientists who’ve come together to drive our success and we need people who will help push us forward.

$50,000 - $65,000 yearly
ProNavigator Remote (Kitchener, Ottawa, Quebec)
Feb 18, 2021
Full Time
ProNavigator is seeking an experienced Bilingual Customer Success Manager responsible for the success and growth of our Quebec based accounts. The successful canadiate will proactively advocate on our customers' behalf, ensuring an overall consistent and successful experience across partners and clients. This is a customer-facing role, dedicated to driving engagement, awareness, and usage of the ProNavigator platform. Key Responsibilities: Actively support a portfolio of assigned accounts for positive customers outcomes within our products. Work collaboratively with the Customer Success team members to support the overall customer journey and help drive team and company initiatives forward. Drive customer software engagement & development of power users/champions across customer organizations. Implement Customer Success Plans for assigned accounts. Maintain communication across customers. Conduct regular reviews with customers Effectively solve ad-hoc...