Director Of Insurance Operations

  • Insurance Talent Group
  • Greater Toronto Area, ON, Canada
  • Feb 11, 2021
Full Time Broker - Commercial Broker Management Broker-Personal

Job Description


Our client is one of the top Insurance Brokerages in Canada. They are looking to add a Director of Operations/Insurance.  The ideal candidate has a strong work ethic, excellent team communication skills are highly motivated and detail-oriented. Let us rethink insurance, together!




  • Competitive compensation package
  • Encouragement of professional growth and industry education.
  • Flexible work environment
  • Strong benefits and vacation package




  • University or college degree in a related field
  • 8+ years’ experience in the insurance industry
  • Knowledge of the Canadian insurance regulatory landscape and carrier product offerings
  • Possess strong working knowledge of all aspects of the Insurance Act, Insurance Contracts Act, and other relevant legislation
  • A strong and strategic understanding of insurance underwriting principles
  • Currently holds a RIBO license or is willing to attain necessary licenses and demonstrate a plan and timeline to do so
  • Demonstrable track record of working with carrier partners/stakeholders to bring new products and services to operation teams
  • Ability to think strategically to design solutions and then translate those solutions into actionable operations programs
  • Strong network amongst Canadian insurance carriers and the broader industry
  • Ability to work collaboratively as a member of cross-functional teams (Incl. sales, operations, and finance) to deliver high-quality outcomes to timelines
  • Appetite and enthusiasm for working as part of a core team that is not afraid of getting their hands dirty and supporting each other
  • Collaborative and curious mindset, open to exploring new ways of doing things in the insurance brokerage industry


The Role:

  • Reporting to the COO, the Director of Operations is responsible to oversee the performance of the insurance operations team (Personal & Commercial Lines TSR/CSR as well as the Audit function).
  • Working closely with the COO, the Director will be focused on all operations staff KPI’s and overall service delivery.
  • Maintain strong work relationships with insurance carriers and other business partners.
  • Work collaboratively with senior management, to implement business processes & procedures for increased office efficiencies.
  • Closely monitor the installation and inspection capacity of various branches, to ensure they are operating at optimal levels and the quality requirements are being met.
  • Work closely with all branches and all other internal and external stakeholders to provide exceptional service to insurance partners and policyholders.
  • Assist in resolving customer complaints in an effective and timely manner.
  • Assure all notes and updates are being made in all internal systems.
  • Provide coaching and support to the Operations team in the area of expertise
  • Provide assistance to Operations Team Leaders by acting as a point of escalation as required
  • Identify opportunities for improvement within operational processes and work with colleagues and Operations Services Team Leaders to deliver improvements
  • Provide Subject Matter Expertise (SME) support to business stakeholders and participate in group and business unit lead initiatives.
  • Travel to other branches as required


Your skills and experience:

  • Experience in a supervisory role; experience managing staff remotely is a bonus
  • A highly organized problem-solving self-starter, and motivated leader who can meet deadlines under pressure
  • Excellent oral and written communication skills in English
  • Ability to multi-task and display exceptional attention to detail
  • Strong computer skills, with intermediate Microsoft Outlook, Word, and Excel skills