Reporting to the Program Manager, the Apprentice Support Specialist delivers the services to trades apprentices on page 1 and helps apprentices to successfully complete their apprenticeship training program. The Apprentice Support Specialist is the single point of contact for the apprentice to the services available from the apprenticeship program and a source of direct 1:1 support to help the apprentice overcome any challenges during their 3-5 year apprenticeship journey.
- Assess an assigned group of apprentices for additional supports that may be required to help them complete their training.
- Field all inquiries from the assigned group of apprentices related to the services available from the program.
- Liaise with other organizations providing complementary support services and facilitate referral of the apprentices to these services.
- Monitor the ongoing progress of apprentices through regular proactive follow-ups with the apprentice based on an agreed-upon schedule.
- Liaise with the Ministry of Colleges and Universities and the employer as required to support apprentices.
- Help apprentices to complete applications as may be required throughout their training program.
- Submit required reports to the Ministry of Colleges and Universities.
- Constantly look for new ways to support apprentices to overcome their unique challenges and research potential solutions.
- Track all support provided to apprentices in the apprenticeship program’s customer relationship management application.
- Work closely with Employer Support Specialists to address concerns identified by employers.
- Minimum 5 years providing direct support services to individuals.
- Demonstrated ability to work as part of a team to ensure the program meets its required outcomes.
- Experience and knowledge of Ontario’s construction sector and Ontario’s apprenticeship training system (preferred but not a requirement).
- A post-secondary credential from a recognized post-secondary institution.
- Strong oral and written proficiency in English.
- Strong organizational skills.
- Motivated self-starter who can operate with minimal supervision.
- Ability to research government and public sector programs and services for supports to meet apprentice needs.
- Exceptional focus on attention to detail.
- Comfortable working from a home-based office and connecting virtually with team members (for the foreseeable future due to COVID-19 and potentially on a permanent basis).
- High level of proficiency with Microsoft Office.